Shipping Policy

Shipping Policy – Kalwanji

Last updated: 08 January 2026

At Kalwanji (https://www.kalwanji.online/), we aim to deliver your orders quickly and reliably across the United Arab Emirates (UAE). Please review our Shipping Policy carefully before placing an order.

Shipping Locations

We currently ship to:

All Emirates within the UAE

International shipping is not available at this time.

Processing Time

Orders are processed within 1–2 business days after confirmation
Orders placed on weekends or public holidays will be processed on the next business day
COD orders may require order verification before dispatch

Delivery Time

Estimated delivery timelines:

UAE Standard Delivery: 2–5 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other external factors.

Shipping Charges

Shipping fees (if applicable) are displayed at checkout
Any promotional or free shipping offers will be clearly mentioned on the website

Shipping charges are non-refundable, except in cases where the error occurred from our side.

Cash on Delivery (COD)

For COD orders:

Customers must ensure availability at the provided delivery address
Exact cash amount is preferred at the time of delivery
Orders refused at delivery are not eligible for refund or reshipment
Repeated COD refusals may result in future order restrictions

Incorrect Address or Failed Delivery

Kalwanji is not responsible for:

Delays or non-delivery due to incorrect or incomplete address details
Failed deliveries when the customer is unavailable

In such cases, the order will be considered fulfilled, and no refund will be issued.

Order Tracking

Once your order is shipped, you may receive:

A tracking number, or
Delivery updates via phone, SMS, or WhatsApp

Tracking availability depends on the courier service used.

Damaged or Missing Items

If your order arrives damaged or incomplete:

Contact us within 48 hours of delivery
Provide clear photos or video evidence

Claims made after 48 hours may not be accepted.

Delivery Delays

While we work with reliable courier partners, Kalwanji is not liable for delays caused by:

Courier service issues
Weather conditions
Public holidays
Force majeure events

Contact Us

For any shipping-related questions, please contact us:

Website: https://www.kalwanji.online/

Contact No. +971-50-493-4161

Email: kalwanji@zakwan.co

Address: France Cluster Building, International City, Dubai UAE