Privacy Policy

Privacy Policy – Kalwanji

Last updated: 08 January 2026

At Kalwanji (“we”, “us”, “our”), accessible at https://www.kalwanji.online/, we are committed to protecting your privacy and personal information. This Privacy Policy explains how your data is collected, used, shared, and protected when you visit or make a purchase from our website.

Information We Collect

When you interact with our website or place an order, we may collect the following personal information:

Full name
Phone number
Email address
Shipping and billing address
Order details and purchase history
Payment information (processed securely by third-party payment providers)
Customer support messages and communications
IP address, browser type, device information, and cookies

How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders
Contact you regarding order updates, delivery, or customer support
Verify orders and prevent fraud (especially for Cash on Delivery orders)
Improve our website, products, and services
Send promotional messages and offers only with your consent
Comply with applicable legal and regulatory requirements

Cash on Delivery (COD)

For Cash on Delivery orders, your name, phone number, and address are shared with our delivery partners strictly for order verification and delivery purposes. This information is never sold or misused.

Legal Basis for Processing (GDPR-Style Consent)

We process personal data based on one or more of the following legal grounds:

Your explicit consent
Performance of a contract (order fulfillment)
Compliance with legal obligations
Our legitimate business interests, such as fraud prevention and service improvement

By using our website or placing an order, you consent to the collection and use of your information as outlined in this Privacy Policy.

Email, SMS & WhatsApp Marketing

When you provide your contact details, you may receive:

Order confirmations and delivery notifications
Customer support communications
Promotional emails, SMS, or WhatsApp messages only if you opt in

You can unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in our emails, or
Contacting our customer support

Please note: Transactional messages related to your orders may still be sent even if you opt out of marketing.

We do not send spam and do not sell customer contact data.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functionality
Analyze traffic and improve user experience
Support advertising and remarketing campaigns (Google, Meta, TikTok, etc.)

By continuing to use our website, you consent to the use of cookies in accordance with this policy. You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only with trusted third parties such as:

Shopify and essential store service providers
Payment gateways
Shipping and logistics partners
Marketing and analytics tools (only where permitted)

All third parties are required to handle your data securely and confidentially.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. Payment details are processed securely and are never stored on our servers.

Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your data
Withdraw consent for marketing communications at any time
Object to certain data processing activities

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Website: https://www.kalwanji.online/

Contact No. +971-50-493-4161

Email: kalwanji@zakwan.co

Address: France Cluster Building, International City, Dubai UAE